Adventures in Corporate (Dis)Loyalty

Recently I became aware of an impending increase in my DirecTV bill due to reaching the mid-way point on my 2-year contract. This wasn’t a new subscriber contract either. After subscribing to DirecTV for almost 8 years and having DVRs that were released when I subscribed, I had asked about getting upgraded to the Genie since it had better features and recent software updates to my existing DVRs had made them erratic. I was told the only way to exchange my equipment and guarantee I got the Genie was to sign a new 2-year contract. At this point I had been out of contract for 5-6 years, but since they had been reasonable with my bill and requests to decrease it in the past I didn’t see an issue with getting back into contract with DirecTV. This was a mistake.

When I contacted DirecTV recently about the impeding 46% increase coming to my bill, making it just over $125/month, I was told the best they could do was offer me $20/month off to make the bill still over $100/month. At this point I asked them to confirm what my Early Termination Fee (ETF) would be, $240 or $20 per remaining month, and what the process would be to end my DirecTV subscription.

So now I begin exploring my options of changing to Time Warner Cable, or cutting cord and going all online for my entertainment services.


About Sean Goggin

Super Computer Geek Extraordinaire. Novice Computer Scientist, LA Kings Fan, Home Brewer, Craft Beer Consumer, Amateur Photographer, A11y Proponent.

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